Terms & Conditions


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Welcome to CaratGlow

CaratGlow.com ("CaratGlow" or "website" or "we" or "our") is the shopping website of SHREEKOSH, that allows consumers to browse, select and purchase real diamonds and or real diamond jewellery made with precious metals and accessories (“Products” or “Goods”) from the website.

CaratGlow.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages to help make your shopping experience with CaratGlow as happy and hassle-free as possible. Please read them carefully. By visiting or using this website or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of Use. You also agree to comply with all applicable laws and regulations, including Copyright and Trademark laws.

These terms of use govern your use of CaratGlow website and mobile applications (together with the “platforms”). In these Terms of Use, we use the term CaratGlow (and “Caratglow”, “we”, “us” and “our”) to refer to our website. Please read these Terms & Conditions carefully before using the platform. By using the platform, you signify your asset and agreement to these Terms & Conditions. By accessing or using the service, you (the customer) declare, acknowledge, warrant, represent, confirm and agree that you have read, understood, and agree to be bound by these Terms & Conditions and provisions, whether or not you are a registered user of our service. This agreement is effective immediately upon your viewing, accessing or using this website.

Use of the website

You shall not access this website in any legal jurisdiction that does not recognize or give effect to all provisions and Terms & Conditions of this agreement. These Terms and Conditions does not include any resale or commercial use of our site or the site materials therein; modifying or otherwise making any derivative use of our site and site materials, or any portion thereof; the collection and use of any pictures, descriptions or product listings for commercial purposes; use of any automated means to access, monitor or interact with any portion of our site, including through data mining, robots, spiders, scarping, pr similar data gathering or extraction methods; the distribution, public performance or public display of any site materials; downloading of any portion of our site, the site materials or any information contained therein, except as expressly permitted on our site; use our website in any way which interferes with the normal operation of our sites; or any use of our site or the site materials other than for its intended purpose.

The Customer agrees and acknowledges that this website can be used by only individuals who are 18 years above. In the event, the Customer is a minor and wishes to purchase the products such purchase must be made by the customer’s legal guardian or parents. We reserve the right to terminate Customer’s access to and refuse to provide Customer with access to this website if we discover that Customer is under the age of 18 years or minor or un-discharged insolvent. If you do not agree with terms & conditions, you shall not have the right to use the services and shall forthwith leave the website.

Customer Data Registration

The Customer agrees, acknowledges and undertakes that the registration data, information or data provided onto the website by you shall not be false, inaccurate, misleading or incomplete; or shall not be fraudulent or involve the use of counterfeit or stolen credit cards or; shall not be defamatory, libellous, unlawfully threatening or unlawfully harassing or; shall not contain any viruses or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever.

CaratGlow solely reserves the right to take legal action on a violation of any of the above and against any third party on creating an ethical issue by using our customer data. CaratGlow assures the protection and security of customer data.

Limitation to Liability

In no event shall the company or its affiliates, suppliers and service providers be liable for any special, direct, indirect, incidental, exemplary or consequential damages, including but not limited to, damages for loss of profits, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with CaratGlow, authorized payment gateway facility, services provided by the logistics partner or any other services or this agreement.

CaratGlow does not warrant that the functional and/or technical aspects of the Platforms or the CaratGlow material will be error-free or that the platforms, CaratGlow material or the servers that make them available are free of viruses and/or other harmful components. If the use of the platforms or CaratGlow material results in the need for servicing or replacing property, material, equipment, data or other elements, CaratGlow is not responsible for those costs. CaratGlow and its suppliers make no warranties about the CaratGlow material, software, text, downloads, graphics, and links, or about results to be obtained from using the platforms.

To the fullest event permitted by applicable law, CaratGlow shall not be liable for any indirect, consequential, incidental or special damages of any kind arising out of or in connection with the use of any liability or information relating to any loss of use, interruption of business, lost profits or lost data, or any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, owing to the Cardholder having exceeded the preset limit.

Indemnity

You shall indemnify and hold harmless the Company and the Company’s affiliates, subsidiaries, third parties and their respective officers, agents, directors, and employees from any claim or demand or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of the user agreement including the rules and policies incorporated herein by your violation of any law, rules or regulations or the rights of a third party.

Conflict free diamond policy

CaratGlow adheres to a strict, zero-tolerance policy toward conflict diamonds. We only purchase diamonds through the largest and highly reputable suppliers who, like us, proudly adhere to and enforce the highest standards. All diamonds provided by CaratGlow are obtained through legitimate sources and are guaranteed to be conflict-free.

Sale of products PRICE

The Customer acknowledges that all products are offered only at the sole discretion for a restricted time and only for the available supply/till stock lasts. Prices of products on the website are subjected to change without any prior notice, as the prices are calculated using current prices of precious metals and gems. We also reserve the right to put a limit on the number of items purchased or orders placed through this website.

IF DIAMOND PRICE IS CHANGED DURING TRADE DIFFERENCE AMOUNT WILL PAID BY CUSTOMER OR REFUNDED TO THE CUSTOMER.

Orders

In order, to purchase after adding items to the shopping cart, the user is required to register on the website. The user shall also provide other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.

Orders are normally considered complete only after the payment has been received by CaratGlow. Orders are processed once account authorization and verification have been obtained. CaratGlow will confirm the order only after the verification is done by the customer.

The prices on the websites are subject to change without notice. For any order, the price considered will be the prevailing price on the day the order is confirmed. The prices of the products listed on the CaratGlow website are fixed and not negotiable.

Shipping & Delivery

CaratGlow is committed to delivering your order with good packaging within a defined time frame. Delivery of all orders will be duly done to the address mentioned by you at the time of placing the order. In order, to ensure that your order reaches you in good condition, and in the shortest span of time, we ship through reputed courier agencies only.

At sole discretion, CaratGlow is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date specified at the time of order confirmation. Guarantee for delivery made by the company is subject to terms and conditions of the courier company/postal authorities. CaratGlow is in no way responsible for any damage to the order while in transit to the buyer.

In order, to collect the physical product, the recipient will have to provide any of the government-approved photo identification proof such as Ration card, Valid Driving License, PAN Card, Voter Identification Card or Aadhar Card.

In case the recipient is not available at the time of delivery, CaratGlow/Courier Agent shall try and deliver the product thrice before returning the same to CaratGlow.com.

All costs of re-shipment and handling in such cases shall be borne by the customer. Any inconsistency or errors in name or address of the recipient will result in non-delivery of the product.

Certificate

The jewellery you buy from CaratGlow comes with a certificate of authenticity issued by a standard third party certifying authority. These standard certificates are trustworthy and offer unmatched assurance of quality and authenticity.

Product Availability

CaratGlow will have the right, at any time, to make changes to information about products displayed on the website, such as information about prices, description or the availability of products and CaratGlow may do so without giving any prior notice. CaratGlow will not, however, make any changes to the price, availability or description of any product after an order has been placed.

In the event, CaratGlow may not own any of the products listed on the website, CaratGlow only orders the products listed on the website from third-party traders and merchants after the confirmation of the order by the user and delivers the same to the user. In such a case, there is a possibility that the item ordered by the user might have been traded since the listing on the website might not be available at that point of time.

In such a scenario, the diamonds get traded in the market before making the payment for the order, CaratGlow will contact the user and suggest an alternative diamond. If the cost of the new selection is less expensive than the previous one, CaratGlow shall refund the excess amount to the user. If the cost of the new selection is more expensive than the previous one, the user shall have to pay the differential amount.

Pricing information available on the CaratGlow website must be used as a general guideline for diamond prices. The information about the diamonds does not provide give suggestions or recommendations of any sort for buying or selling diamonds nor a guarantee or an appraisal of value, nor does it as this website is designed to provide diamond pricing information. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via service.

Product Description

CaratGlow makes every effort to describe and show the products as accurately as possible on our website. All images displayed on a diamond product are actual images of the product, and not merely illustrative. The colors we use, as well as the display and color capabilities of your computer monitor, may positively or negatively affect the colors that you actually see on your screen. Therefore, CaratGlow cannot guarantee that your monitor’s display of any product color, texture or detail will be 100% accurate.

CaratGlow does not guarantee that all product descriptions or other content are without error and entirely complete. CaratGlow is continuously updating new and existing online information, and every effort is being made to ensure all products are properly priced and accurately described.

If any item is deemed by CaratGlow to be priced incorrectly, CaratGlow reserves the right to refuse the sale of that product.

Weight variance

The weight or size of gold, diamond or any precious metal to be used for making jewellery item ordered by the customer may vary by 5% in the final form of the product. The difference, if any at all, will be due to hand-crafting of the jewellery product.

The customer understands and acknowledges that in case he/she receives a product of a higher weight than the value paid for, he/she have to bear the cost of any extra material (Gold, Diamond or any precious metal). In case, the customer receives a product of lesser product weight than the value paid for, CaratGlow will refund such differential amount to the customer.

Advance payment

CaratGlow, may at its sole discretion, request the customer to pay a percentage of the value of the transaction as an advance upon ordering of the product(s) from CaratGlow website. The balance payment of the order shall be paid by the customer upon the intimation from CaratGlow about the product is ready for dispatch, upon the receipt of the balance payment, the product will be dispatched. Customer may make payments by valid debit card or credit card or net banking through the payment gateway of CaratGlow Website. Any advance amount paid by the customer at the time of placing the order shall not be refunded by CaratGlow in the event of cancellation of the order for any customized product for any reason whatsoever. If the customer fails to pay the remaining amount due under these Terms and Conditions in accordance with the provisions of these Terms and Conditions, the refund will not be issued.

Payments shall be deemed to have been received only when payment is credited to the company's bank account and are freely available to the company. CaratGlow may, at its sole discretion, cancel the order on not receiving payment to the company’s bank account.

Extension in the delivery period

CaratGlow reserves the right to extend the delivery time in case of some circumstances including delivery location, carrier shipping practices, method of delivery, and the items ordered. Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 working business days of the order.

Gifting

To collect the physical product, the recipient will have to provide any of the government-approved photo identification proof such as Ration card, Valid Driving License, PAN Card, Voter Identification Card or Aadhar Card.

The price of the gift will be mentioned on the external cover of the package. Any applicable tax, including any gift tax, if any, shall be borne by the customer.

Use of promo codes

Promo Codes are valid for transactions made at CaratGlow website. CaratGlow.com has the right to refuse the usage of any promo code at any point in time.

Promo codes can be used only on selected products and selected range. Applicability of promo codes on certain products, on specific orders, or specific dates or occasions are at the sole discretion of CaratGlow.com. Promo codes which are expired cannot be used on CaratGlow website.

Promo codes cannot be clubbed with any other live offers or sale discount on the site, unless expressly otherwise stated.

Gift cards

Gift cards can be used only at CaratGlow website. The gift card cannot be redeemed for cash or credit. The Gift card can be redeemed only for jewellery purchase from CaratGlow.

Based on the redemption of the gift cards, the customer has to pay the balance amount via credit/debit card, online net banking or cash. Gift cards are not exchangeable for cash, and cannot be used to pay for taxes, shipping and handling or other charges.

The Gift cards cannot be clubbed with any other live offers or sale discount. The Gift card can only be used once and is valid for selected products and selected range. The Gift card cannot be replaced if lost or misused. Gift cards are valid for a limited time only and expire on the date specified.

If a product returned to us that had been purchased using the gift card, the value will be refunded back onto that gift card.

Refunds

All refunds shall be done by the way an online bank transfer to the customer’s bank account within 15 business days of receipt of the product. If the mode of payment was through online net banking or credit/debit cards, the refund will be processed by reversal of the previous transaction. In case of return of an order which had payment mode of COD(Cash On Delivery), the Customer will receive a refund in Online CaratGlow Wallet. However, if Customer would like to receive the amount in a bank account, he/she will be asked for bank details to receive the refund amount. Part payments received against customized jewellery would not be eligible for 15-Day Money-Back Policy.

In case, coupons, discount vouchers or promo codes were used during the original purchase, the exchange amount will be deducted by an amount equivalent to the coupon, discount voucher or promo codes, as applicable.

Rights to cancel the order

CaratGlow solely reserves the right to refuse or cancel any order in case of any discrepancy. There may be certain orders that we might be unable to accept and must cancel due to certain reasons. A few reasons for cancellation from our end include inaccuracies or errors in product or pricing information, limitations on quantities available for purchase or problems identified in pricing. In such case, if the customer has placed the order and payment is made and if we are unable to provide the product, the full amount will be refunded to the customer. In case your order has already been shipped, the cancellation will not be possible.

Infrequently, data may be inaccurately displayed on the CaratGlow website due to system errors. CaratGlow reserves the right to correct any and all errors when they do occur and to cancel orders placed in such cases.

External links and linking

The website may contain links to other platforms operated by third-parties not affiliated to CaratGlow. The inclusion of such third-party sites does not imply endorsement by CaratGlow of those sites. CaratGlow has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any other sites or any off-site pages linked to any of the platforms. If you choose to click through any link of third party sites or pages then this is at your own risk. CaratGlow does not authorize linking to any of its platforms from a third party platform without its prior written authorization.

Copyright & trademark

CaratGlow Jewellery, the CaratGlow logos, and any product or service name, or content and slogan contained in our website are brand names trademarks of SHREEKOSH and its affiliates, and may not be copied, reproduces, republished, posted, uploaded, transmitted or distributed, in whole or in part, in any way without the prior written permission of SHREEKOSH, or the applicable trademark holder. Meta tags or any other content utilizing CaratGlow or any other trademark of CaratGlow may not be used without prior written permission. All other trademarks, product names, logos or CaratGlow jewellery names mentioned in our website are the property of respective owners of CaratGlow.

Jurisdiction and governing law

This Terms & Conditions shall be deemed to be made under, and in all respects shall be interpreted, construed and governed by and in accordance with, the courts of Surat, the law of the state of Gujarat, India, without regard to any conflict of law principles that would cause the laws of any other jurisdiction to apply. All disputes, with respect to the products offered on CaratGlow website, are subject to the jurisdiction of Surat, Gujarat, India only.

Our Privacy Policy

At CaratGlow, our information collection practices on the platforms, such as the types of information we collect regarding visitors to the platforms and ways in which we may use that information, are governed by the terms of our Privacy Policy. Our Privacy Policy ensures that your data is treated securely and won’t be disclosed to any third party without your consent, except for the processing the order and arranging the delivery.

Changes to these Terms & Conditions

We may make changes to these Terms so please check back regularly to keep informed of updates. The latest version of these Terms & Conditions will always be available on the Platform. It is advisable for you to review it at www.CaratGlow.com. You can also discontinue our services if you do not find the agreement feasible. However, By continuing to the use of this website, you agree to be bound by the terms of these amendments and updates.