Privacy Policy

CARATGLOW (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.caratglow.com, and purchase our products or services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party gateways)
• Order history

b) Non-Personal Information

• Browser type and version
• IP address
• Device information
• Website usage data (e.g., pages visited, time spent)

c) Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Enhance your browsing experience
• Analyze website traffic
• Personalize content and offers

You may disable cookies in your browser settings, but this may affect site functionality.

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and updates
• Provide customer support
• Improve website performance and user experience
• Send marketing emails or newsletters (with your consent)
• Prevent fraud or malicious activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share your data with:

• Trusted third-party service providers (e.g., payment gateways, delivery partners, marketing platforms)
• Law enforcement or regulatory authorities if required by law
• Analytics tools like Google Analytics (data is anonymized)

All third parties are contractually obligated to protect your information and use it only for specified purposes.

4. Email Marketing & Communication

With your consent, we may send you promotional emails, offers, and new collection updates. You may unsubscribe at any time by:

• Clicking the “Unsubscribe” link in our emails
• Contacting us at care.caratglow@gmail.com

5. Data Security

• SSL encryption on all data transmissions
• Secure third-party payment processors (we do not store credit card details)
• Restricted access to sensitive data

6. Data Retention

We retain your personal information as long as necessary to:

• Fulfill your orders
• Meet legal or accounting requirements
• Resolve disputes or enforce our agreements

After that, your data is securely deleted or anonymized.

7. Your Rights

Depending on your location (e.g., under GDPR or CCPA), you have rights including:

• Access your personal data
• Correct or update data
• Request deletion of your data
• Object to or restrict data processing
• Data portability

To exercise these rights, contact us at ed.caratglow@gmail.com.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

9. International Users

If you are accessing our site from outside India, please note that your data may be transferred to, stored, and processed in India where our servers are located.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the “Last Updated” date. Continued use of our website after updates means you accept the revised policy.