Terms & Conditions

Welcome to CARATGLOW. By accessing or using our website www.caratglow.com, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Introduction

This website is operated by CARATGLOW (“we,” “us,” “our”). These Terms govern your use of our website and the purchase of any products from us. By using our services, you agree to comply with and be bound by these Terms.

2. Eligibility

You must be at least 18 years old or have the permission of a legal guardian to use this website or make purchases.

3. Product Information

• All products are subject to availability.
• We make every effort to display products as accurately as possible, but we cannot guarantee exact color or detail representation due to device screen variations.
• Prices and product descriptions are subject to change without prior notice.

4. Orders & Payments

• All orders are subject to acceptance and availability.
• Once an order is placed, you will receive a confirmation email. This email does not guarantee acceptance.
• We reserve the right to cancel or refuse any order at our discretion.
• Payments must be made via the methods provided at checkout (e.g., credit/debit card, UPI, PayPal, etc.).

5. Shipping & Delivery

• We offer domestic and international shipping (if applicable).
• Shipping costs and estimated delivery times will be displayed at checkout.
• We are not liable for delays caused by courier services or customs procedures.

6. Returns, Exchanges & Refunds

• Return requests must be made within 24 hours of receiving the product.
• Items must be unworn, unused, and in original packaging.
• Customized jewellery is non-returnable and non-refundable.
• Refunds will be processed to the original payment method within 5 business days after approval.

(Refer to our full Return Policy for detailed information.)

7. Repairs & Warranty

• We offer a limited warranty on manufacturing defects.
• This does not cover normal wear and tear, misuse, or accidental damage.
• For repair requests, contact us at care.caratglow@gmail.com with proof of purchase.

8. Intellectual Property

All content on this website, including logos, images, text, and designs, are the property of CARATGLOW and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

9. User Conduct

You agree not to:

• Violate any applicable laws.
• Transmit harmful or malicious code.
• Interfere with the security of the site.

10. Privacy Policy

Your personal information is collected and used according to our Privacy Policy, which can be found at [Privacy].

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or practices.

12. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the site or products purchased.

13. Indemnification

You agree to indemnify and hold harmless CARATGLOW from any claims, damages, or legal fees arising from your misuse of the website or breach of these terms.

14. Governing Law

These Terms are governed by the laws of INDIA / Gujarat, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date.