Shipment Policy

At CARATGLOW, we are committed to delivering your jewellery securely and promptly. This Shipment Policy outlines our shipping terms, timelines, charges, and procedures.

1. Shipping Locations

• Domestic: Pan-India
• International: Currently not available
• If your location is not listed at checkout, please contact us at care.caratglow@gmail.com for assistance.

2. Processing Time

• Orders are processed within one business day after payment confirmation.
• Custom or made-to-order items may take up to 15 business days to craft before shipping.
• Processing excludes weekends and public holidays.

3. Shipping Methods & Timelines

Shipping Option	Estimated Delivery Time	Tracking Cost
Standard Shipping	15 business days	Based on shipping partner

Note: Delivery times may vary based on your location and unforeseen courier delays.

4. Shipping Charges

Shipping charges are calculated at checkout based on your location and order value.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email or SMS with:
• Tracking number
• Courier partner
• Link to track your shipment in real-time
• If you haven’t received your tracking info within 3 days, please contact us.

6. Packaging

All jewellery is carefully packed in secure, tamper-proof branded boxes. For gift orders, additional packaging options are available at checkout.

7. Delays & Liability

• We are not liable for delays caused by courier companies, natural disasters, strikes, or customs clearance.
• However, we will assist in resolving issues and tracking shipments to the best of our ability.

8. Incorrect Address

• Please ensure your shipping address is accurate.
• We are not responsible for orders delayed or returned due to incorrect or incomplete addresses.
• Reshipping due to customer error will incur additional charges.

9. Lost or Damaged Packages

• In case of lost or visibly damaged shipments, contact us within 24 hours of delivery attempt.
• We may request unboxing videos/photos to file a claim with the courier.
• A replacement or refund will be decided after investigation and claim confirmation.